Shipping policy
Framzoo Shipping & Delivery Policy
Thank you for choosing Framzoo’s custom frame products! As our manufacturing facility and warehouses are located in the U.S., all orders are produced and shipped locally—ensuring faster delivery, no international delays, and transparent timelines. Below is our detailed shipping policy tailored to U.S. customers:
1. U.S.-Based Custom Production Lead Time
All Framzoo frames are designed and manufactured in the U.S. (facilities in Los Angeles, CA, and Miami, FL), with production timelines optimized for local efficiency. Here’s what to expect:
- Standard Lead Time: 7–12 business days (Business days = Monday–Friday, excluding U.S. federal holidays and factory maintenance days).
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Factors That May Adjust Timelines:
- Design Complexity: Basic styles (solid-color frames, no engraving) are ready in 7–9 business days; complex designs (multi-color 拼接，detailed text/pattern engraving, irregular sizes) take 9–12 business days. Our team will confirm the exact timeline with you within 24 hours of order placement (no time zone delays—we’re based in the U.S. too!).
- Design Approval: If you need revisions to your design proof (e.g., adjusting text alignment, swapping frame finishes), production starts only after your final approval. We’ll share proofs via email within 1 business day of ordering, and quick feedback (within 24 hours) helps keep timelines on track.
- Peak Seasons: During high-demand periods (Black Friday, Cyber Monday, Christmas season), lead times may extend by 1–2 business days (shorter than international production!). We’ll post updated timelines on our homepage 2 weeks in advance.
Pro Tip: Track production progress in your Framzoo account (“My Orders”)—you’ll get email/SMS alerts when production begins, is completed, and ships out.
2. U.S. Local Delivery Timeline (Post-Production)
Once your frame is ready, we ship from the nearest U.S. warehouse (LA or Miami) to minimize transit time. Delivery timelines vary by region, with no customs holds or international fees:
| U.S. Region | Delivery Time | Partner Carriers | Key Details |
|---|---|---|---|
| Contiguous U.S. (48 States) | 2–4 business days | USPS Priority Mail, FedEx Ground, UPS Ground | Ships from the warehouse closest to your address (e.g., East Coast orders from Miami, West Coast from LA) for faster delivery. Doorstep drop-off for residential addresses; office delivery for commercial locations. |
| Alaska (AK) & Hawaii (HI) | 4–6 business days | USPS Priority Mail Express, FedEx 2Day | Delivered to most residential areas (remote rural locations may require pickup at a local carrier facility—we’ll notify you in advance). |
| U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands) | 5–7 business days | USPS Priority Mail | Fully tracked delivery to PO boxes and residential addresses (no additional territorial fees). |
Expedited Shipping Option: For contiguous U.S. orders needing faster delivery, select “Express Shipping” at checkout (1–2 business days) for an additional $12–$25 (varies by order weight).
3. U.S. Fulfillment & Shipping Details
- Shipping Origin: All orders ship from Framzoo’s U.S. warehouses (Los Angeles, CA: 90001; Miami, FL: 33101) — no international shipping, so you avoid cross-border delays and import taxes.
- No Hidden Fees: The price you see at checkout includes production, packaging, and standard shipping (contiguous U.S.). There are no customs duties, brokerage fees, or surprise charges—we’re 100% U.S.-based, so pricing is transparent.
- Warehouse Pickup (Optional): If you’re near LA or Miami, you can choose “Warehouse Pickup” at checkout (free!) to collect your order in person. We’ll email you pickup instructions (address, hours, required ID) once your order is ready.
4. Order Tracking (U.S. Logistics)
- Tracking Number: You’ll get a tracking number via email/SMS within 1 hour of your order shipping. It’s also available in your Framzoo account (“My Orders”).
- Track Your Shipment:
- Delivery Alerts: Sign up for carrier notifications (e.g., USPS Informed Delivery, FedEx Delivery Manager) to get real-time updates—including a 2-hour delivery window for contiguous U.S. orders.
5. Important Notes for U.S. Customers
- U.S.-Made Packaging: We use eco-friendly, U.S.-sourced packaging (recycled corrugated boxes, biodegradable bubble wrap) to protect your frame—plus extra corner guards for glass components. Gift packaging (holiday-themed, recyclable) is available for $5 at checkout.
- Address Verification: We use U.S. Postal Service (USPS) address validation to check your shipping details at checkout—this avoids delays from typos (e.g., missing apartment numbers, incorrect ZIP codes). If your address needs correction, our team will reach out within 1 business day (local time!).
- Signature Requirements: Orders over $200 require an adult signature (18+) upon delivery. If you’re unavailable, the carrier will leave a notice to reschedule or pick up at a nearby location (no international redelivery headaches!).
- Holiday Scheduling: Major U.S. holidays (Thanksgiving, Christmas Eve/Day, New Year’s Eve/Day, Independence Day) may delay delivery by 1–2 business days. We’ll post a “U.S. Holiday Shipping Schedule” on our homepage 2 weeks in advance—perfect for planning holiday gifts!
6. U.S. Local Support
For questions about production, shipping, or pickup, contact our U.S.-based team:
- Live Chat: Click the “Support” icon at the bottom right of our website (24/7 U.S. hours—no time zone waits!).
- Email: us-service@framzoo.com (response within 8 hours, include your order number for fast assistance).
- Phone: +1 (800 829 4933) (Monday–Friday, 8 AM–7 PM ET; Saturday, 10 AM–4 PM ET—speak directly to our U.S. team).
This policy is effective as of the publication date. Framzoo reserves the right to update timelines or carriers based on U.S. local logistics changes (e.g., carrier service updates, warehouse expansions). All changes will be posted on our website.
